Customer Service

Belgian webshop

Velleman Deals is a Belgian webshop with headquarters in Gavere (East-Flanders, Belgium). Velleman Deals sells Velleman Group products of which there is too much of stock. That is why you can take advantage of such attractive discounts. So be quick to make your move, because gone is gone!

Pricing: all prices are in euros, incl. VAT, excl. shipping costs. All articles are available while stocks last. The discount prices are calculated in relation to the supplier’s recommended national price. Prices may be subject to errors.

Shipping

Every order is processed at the earliest opportunity from the moment payment is received. As soon we receive your payment, the shipment leaves our warehouse at the latest 1 working day after the day of order.

Velleman Group nv works with reliable external delivery partners such as GLS.

Shipping Costs

Free shipping in Belgium on orders of €50 or more.
Shipping costs for orders under €50 cost €3,99 (taxes included).

For the moment we only ship in Belgium.

Payment methods

The Velleman Deals online store takes every reasonable precaution to guarantee the safety of your online transactions and accepts the following payment methods:

  • Credit Card
  • Paypal
  • Belfius Direct Net
  • KBC
  • iDEAL
  • Bancontact/Mister Cash
  • SOFORT banking

Return Policy

14-day unmodified return policy

You can only return items that are unused and unmodified within 14 days after you have received it. If this is the case, please follow the instructions on the return page.
Products that are used, can not be returned.

The cost and risk of the return shipment are at your own expense.

Once we receive the returned item in its original state and package, we will provide you with a full refund. Please bear in mind that this process can take up to but no longer than 2 weeks.

Damaged items

In the event that your purchased item was damaged during shipment, please send us a ticket via customercare.velleman.eu. Include a detailed description and pictures of the damaged item and our customer service will arrange replacements.

All Terms and conditions of sale

Didn’t find the answer you were looking for? Check out our more elaborate Terms and Conditions of Sale document here.

Frequent Asked Questions (FAQ)

Didn’t find the answer to your question? Please check our FAQ page.

Contact Customer Care

In case you did not find the answer you were looking for in the options above or on our FAQ page, please send us a support ticket via customercare.velleman.eu and we will try to help you as soon as possible.